Privacy Policy
Welcome to Wild Organics. Your privacy is important to us, and we are committed to protecting the personal information you share with us in compliance with South Africa’s Protection of Personal Information Act (POPIA) and the Financial Intelligence Centre Act (FICA). This Privacy Policy outlines how we collect, use, store, and safeguard your information when you use our services, including through our website, wildorganics.co.za.
1. Information We Collect
To comply with FICA and ensure seamless service delivery, we may collect the following types of personal information:
.1.2 Contact Information: Phone number, email address, and physical address.
1.3 Financial Information: Bank account details and payment information.
1.4 Usage Information: Details of how you interact with our website, such as cookies and IP addresses.
2. How We Use Your Information
We use the information collected for the following purposes:
2.2 Service Delivery: Processing orders, fulfilling deliveries, and providing customer support.
2.3 Communication: Sending updates, promotional offers, or notices about changes to our policies or services.
2.4 Security: Ensuring the safety and integrity of our systems and protecting against unauthorized access.
2.5 Legal and Regulatory Obligations: Complying with all applicable laws and regulatory requirements.
3. How We Store and Protect Your Information
3.1 Secure Systems: We use encryption, firewalls, and secure servers to protect your data.
3.2 Limited Access: Only authorized personnel have access to your personal information on a need-to-know basis.
3.3 Retention Policy: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Afterward, your information is securely deleted or anonymized.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information under the following circumstances:
4.1 FICA Compliance: With government and regulatory authorities as mandated by FICA.
4.2 Third-Party Service Providers: With trusted providers (e.g., payment processors, couriers) who assist in delivering our services, subject to strict confidentiality agreements.
4.3 Legal Requirements: When required to comply with court orders, legal processes, or applicable laws.
5. Your Rights
As a user, you have the following rights under South African privacy laws:
5.1 Access: Request access to the personal information we hold about you.
5.2 Correction: Request corrections to any inaccurate or incomplete information.
5.3 Deletion: Request deletion of your personal information, subject to legal retention requirements.
5.4 Objection: Object to the processing of your personal information in specific circumstances.
5.5 Withdraw Consent: Withdraw consent for marketing or other non-essential communications at any time.
To exercise these rights, please contact us at info@wildorganics.co.za
6. Cookies and Tracking Technologies
Our website uses cookies to improve your browsing experience and analyze site performance. You may control or disable cookies through your browser settings; however, some features of our website may not function properly without cookies.
7. Compliance with FICA
Under FICA, we are required to verify your identity and maintain records of your transactions for a minimum period of five years. This ensures compliance with anti-money laundering and counter-terrorism financing regulations. Failure to provide required documentation may limit or terminate your access to our services.
8. Security Breach Notification
In the event of a data breach that compromises your personal information, we will notify you and the Information Regulator in accordance with applicable laws.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on this page with the effective date. We encourage you to review this page periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Email: info@wildorganics.co.za
- 021 510 5447
- 29J Gray Rd, Paarden Eiland, Cape Town, 7405
By using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree, please refrain from using our services.